At Sonira, we deal in imitation / fashion jewelry, so hygiene and product care are important.

  • We offer 7-day exchange only (no return/refund unless damaged)
  • Items must be unused and in original packaging

Non-exchangeable items:

  • Earrings (for hygiene reasons)
  • Sale/discounted items

If you receive a damaged or incorrect product, contact us within 48 hours with proof.

Approved refunds (if applicable) are processed within 5–7 business days.

Orders can be cancelled only before dispatch.

Once shipped, cancellation is not possible.

Refunds for prepaid cancelled orders will be processed within 5–7 business days.